Returns & Refunds

We want you to feel confident buying from Appliance Mega Store. Here's how returns and refunds work for faulty, damaged, or incorrect items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

Contact Us First: If your appliance arrives faulty, damaged, or isn't what you ordered, contact our team as soon as possible with your order details.
Manufacturer Warranty: Blaupunkt appliances are backed by a 6-year manufacturer's warranty. For faults covered under warranty, our team will guide you through the claims process — see our Warranty Information page for full details.
Proof of Purchase: Please keep your order confirmation or invoice, as this is required to process any warranty claim or return.

At this stage, we're unable to offer returns or refunds for change of mind. Please choose carefully and reach out to our team before ordering if you have any questions about a product — we're happy to help you pick the right appliance.

Step 1: Contact us with your order number and details of the issue.
Step 2: We'll advise the next steps, which may include a repair, replacement, or return depending on the situation.
Step 3: If a return is required, items must be securely packed, cleaned, and free of debris — we are not responsible for damage that occurs during return transit if not packed appropriately.

Have a question about a recent order? Get in touch and we'll help you sort it out.

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